Question 1

What counts as a heating emergency?

Accepted Answer

A heating emergency includes complete system failure (no heat), gas leaks or gas odors, carbon monoxide detector alarms, electrical burning smells, water leaks from boilers, frozen pipes, or any situation where your heating system poses a safety risk or leaves you without heat in cold weather.

Question 2

How fast can you arrive for an emergency?

Accepted Answer

Our average emergency response time is under 60 minutes across Greater Vancouver. We prioritize emergencies based on severity and safety concerns, with complete heating failures in cold weather and safety issues receiving immediate priority.

Question 3

Are you available overnight and on weekends?

Accepted Answer

Yes! We provide true 24/7 emergency service, 365 days a year. This includes overnight hours, weekends, and all holidays. Heating emergencies don't follow business hours, and neither do we.

Question 4

Do you repair all furnace brands?

Accepted Answer

Yes, we service all major furnace, boiler, and heat pump brands including Lennox, Carrier, Trane, Goodman, Rheem, York, Amana, Daikin, Bosch, Navien, Viessmann, and Mitsubishi. Our technicians carry a wide range of parts for same-day repairs.

Question 5

Is it safe to run a failing furnace?

Accepted Answer

No, you should never continue running a malfunctioning furnace. Signs like strange odors (especially gas or burning), unusual noises, visible smoke, or repeated shutdowns indicate potential safety hazards. Turn off your system and call us immediately.

Question 6

Do you service condos and strata buildings?

Accepted Answer

Yes, we service residential homes, condos, townhouses, strata buildings, and commercial properties throughout Greater Vancouver. We work directly with property managers and strata councils for emergency repairs.

Question 7

What if my system needs replacement instead of repair?

Accepted Answer

If a repair isn't cost-effective or your system is beyond safe operation, we offer same-day heating replacement services. We'll provide honest, transparent recommendations and can often install a new system within 24 hours.

Question 8

What areas do you serve?

Accepted Answer

We serve all of Greater Vancouver including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Coquitlam, Port Moody, North Vancouver, West Vancouver, New Westminster, Delta, Langley, Maple Ridge, White Rock, and Abbotsford.

Question 9

Do you charge extra for emergency service?

Accepted Answer

We provide transparent, upfront pricing for all emergency services. While emergency calls may have different rates than scheduled service, we always quote the price before beginning work so there are no surprises.

Question 10

Are your technicians licensed and certified?

Accepted Answer

Yes, all our technicians are Red Seal certified, licensed, and fully insured. They undergo continuous training to stay current with the latest HVAC technology and safety standards.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, cash, and e-transfer. Payment is due upon completion of service.

Question 12

Is your work guaranteed?

Accepted Answer

Yes, all our emergency repair work comes with a warranty on both parts and labor. We stand behind our workmanship and want you to have complete confidence in our service.

Question 13

What should I do while waiting for your technician?

Accepted Answer

Turn off your heating system if you smell gas or burning, open windows for ventilation if safe to do so, keep people away from the affected area, and stay warm using alternative methods like electric heaters (safely positioned). If you smell gas, evacuate immediately and call 911 before calling us.

Question 14

Can you help with heat pump emergencies?

Accepted Answer

Yes, we specialize in emergency heat pump repair including frozen units, refrigerant leaks, electrical failures, and all heat pump brands. Heat pumps require specialized knowledge, and our technicians are experts in their repair.

Question 15

Do you provide maintenance plans?

Accepted Answer

Yes, through our parent company ROMA Heating & Cooling, we offer preventative maintenance plans that can help avoid future emergencies. Ask our technician about maintenance options during your emergency visit.

Question 16

What information should I have ready when I call?

Accepted Answer

Please have your address, heating system type (furnace, boiler, heat pump), brand and model if visible, a description of the problem, and any error codes displayed. This helps us prepare the right parts and tools.

Emergency Heating Repair FAQ

Still Have Questions?